Inservco Insurance Services, a wholly owned subsidiary of Penn National Insurance, is a leading regional third-party claims administration firm that provides risk management services to customers. The Claims Technical Specialist manages complex casualty claims involving litigation, subrogation, and indemnity, ensuring fair, timely, and cost-effective resolutions. This role provides expert litigation oversight, controls claim expenses, and supports negotiation and settlement strategies. The Claims Technical Specialist also serves as a technical resource and mentor, assisting in the training and development of claims staff while partnering with claims leadership to deliver high-quality outcomes for self-insured clients. The Claims Technical Specialist also assists the President, Regional Vice President, Claims Manager, and/or CSO Team Leader in the development of employees as it relates to claims management.
The ideal candidate will reside in the Harrisburg, PA or New Jersey area.
Position Competencies
- Business Acumen
- Negotiation
- Results Oriented
- Time & Priority Management
- Decision Making
Essential Duties and Responsibilities
- Adheres to specific client handling instructions for each Self-Insured client.
- Develops Sr. Claims Representatives, Claims Representatives and Claims Associates strengthening their litigation techniques and gaining a high level of quality through training and seminars.
- Handles a specific caseload of claims of complex nature involving litigation, subrogation and indemnity.
- Supports the President, Regional Vice President, Claims Manager, and/or CSO Team Leader by providing training, education, guidance and development of employees as it relates to litigation.
- Effectively controls and directs claims personnel in litigation matters to achieve a fair and reasonable settlement by assisting the Sr. Claims Representatives, Claims Representatives I and Claims Representative II with coverage questions, assigning counsel and negotiations.
- Effectively evaluates and establishes relationships with attorneys and other insurance companies in order to promote and secure economical, equitable, and timely settlement of claims involving litigation.
- Efficiently uses the computer systems on a regular basis and assumes responsibility for learning new systems/software made available.
- Controls all aspects of litigation to reduce expenses by handling litigation matters expediently and effectively.
- Regularly prepares claims summaries, attends client meetings and presents claims information.
- Prepares and presents annual stewardship reports.
- Completes quarterly excess reports in accordance with the policies provisions.
Additional Responsibilities
- Applies data to solve common business problems.
- Compiles, manipulates and analyses data of varying complexity.
- Knowledgeable and proficient about what tools are available for data analysis and when they are appropriate to use.
- Keeps abreast of state and federal court rulings and laws in order to effectively perform the duties of the job.
- Initiates self-development and training in order to improve upon, maintain, or acquire skills prescribed in handling litigation claims.
- Performs other duties as may be assigned by the President, Regional Vice President, Claims Service Office Manager, and CSO Team Leader
- Attends oral presentations on renewals to retain existing clients or potential new business.
Special Relationships
- The Claims Technical Specialist has direct contact and interacts with all levels of personnel within the company.
- Has direct contact with self-insureds/claimants, third parties and medical/legal professionals.
Qualifications
Education/ Credentials
- Bachelor's degree and/or successful completion of continuing education opportunities in casualty claims handling and litigation preferred
- IIA Certificate in General Insurance and Associate in Claims courses desirable.
- Adjuster's license or be willing to obtain one as required
Experience
- Minimum of 5-years' experience in a casualty claims industry with emphasis on litigation
Technical/ Professional Knowledge
- Must have excellent demonstrated communication skills, both oral and written
- Must have excellent demonstrated inter-personal skills
- Must have excellent demonstrated organization skills, with the ability to work independently
- Must be detail oriented, as assigned work requires significant attention to detail
- Personal Computer skills, with an emphasis on Microsoft products
- Ability to work within a team-oriented, fast-paced, customer-focused environment
- Extensive knowledge of tort law, federal and state laws applicable to all types of claims encountered; Unfair Claims Settlement Practices Act, insurance policy coverages and provisions, and medical, legal, automotive and construction terminology
- Must have well developed negotiation skills.
Job Requirements (as required by ADA- Americans with Disabilities Act)
- This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
- Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
- Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
- Must be able to access and enter information accurately using automated systems.
- Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
- Must be able to present information to individuals and groups.
- Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
- Must be able to maintain acceptable attendance and adhere to scheduled work hours.
- Must have a valid driver's license and be able to operate a motor vehicle.
- Must be able to travel, with overnight stays required.