Commercial Lines Account Manager

A growing independent insurance agency is seeking a Commercial Lines Account Manager to support and manage a book of small to mid-sized commercial accounts. This is a client-facing role ideal for someone who enjoys full-cycle account management and is comfortable handling day-to-day servicing responsibilities while building long-term client relationships.

The agency is looking for someone with a strong service mindset who can manage accounts from A to Z, including certificates, endorsements, renewals, and ongoing client support.

Key Responsibilities

• Manage and service an assigned commercial book of business from quoting and binding through renewal
• Handle day-to-day servicing needs including certificates, endorsements, audits, billing questions, and claims support
• Manage renewal timelines and proactively coordinate marketing efforts with carriers
• Prepare renewal and rewrite proposals with coverage recommendations
• Maintain accurate documentation and workflow management within the agency management system
• Assist with agency bill accounts and premium finance agreements
• Communicate underwriting concerns, cancellations, and non-renewals to clients while helping identify solutions
• Build and maintain strong working relationships with clients, carrier partners, and producers
• Ensure compliance with carrier guidelines and agency procedures

Qualifications

• 2 to 5+ years of commercial lines account management or servicing experience
• Experience handling small to mid-sized commercial accounts across multiple lines of coverage
• Ability to independently manage a book of business and prioritize competing deadlines
• Experience with certificates, endorsements, renewals, and account servicing workflows
• Agency management system experience preferred
• Strong communication, organizational, and problem-solving skills
• Active Property & Casualty license required

Compensation & Benefits

• Competitive salary based on experience and skill set
• Flexibility up to $75K for the right candidate
• Hybrid work environment
• PTO and paid holidays
• 401(k) with employer match
• Medical, dental, vision, and additional ancillary benefits