Complex Construction Claims Strategic Lead – RISC | C&I

Job Description

Complex Construction Claims Strategic Lead – RISC | C&I

Are you ready to shape the future of complex construction claims strategy within Construction & Infrastructure? Do you bring deep technical expertise across multiple lines of coverage, claims insight, and the ability to lead high-impact client engagements from pre-placement through loss?

Our Construction & Infrastructure Group is seeking a Complex Construction Claims Strategic Lead as part of our Risk, Insight, Strategy & Claims (RISC) team—a differentiated platform designed to elevate client outcomes through integrated advisory, claims strategy, and technical excellence.

This role will be in North Carolina.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and are passionate about helping our colleagues and clients succeed.

What the day will look like

As a senior technical and strategic authority on complex construction claims within RISC, you lead multi-line construction claims exposures. You bring together claims insight, coverage expertise, and client strategy to deliver outstanding results across complex construction and infrastructure programs.

You will operate at the intersection of placement, claims, and advisory, with a mandate to engage clients early, shape program design, and elevate Aon's differentiation in the market.

Core responsibilities:

• Lead the claims strategy and advisoryacross complex construction programs, spanning multiple lines including Builder's Risk, General Liability, and Construction Defect
• Serve as a core RISC advisor, helping define coverage strategy, resolution approach, and claims philosophyfor key clients
• Serve as a lead point of contact for complex, multi-line claims matters involving significant financial exposure and carrier engagement related to blocking issues.
• Provide advanced technical expertise in coverage analysis, construction defect exposures, general liability, and Builder's Risk (including DSU and soft costs)
• Develop and implement resolution approaches for claims with multi-line exposure, aligning legal, commercial, and client objectives
• Engage early in the client lifecycle (pre-placement / pre-inception) to influence insurer selection, program structure, and coverage design
• Integrate claims intelligence into program and placement decisions, improving policy performance and loss outcomes
• Partner with C&I leadership, Account Executives, and RISC to ensure alignment between strategic intent and claims execution
• Support high-value client relationships, providing senior-level guidance across risk, placement, and complex claims environments
• Contribute to new business pursuits, positioning RISC's differentiated capabilities and claims-led approach
• Provide clear, executive-level communication, translating complex coverage and claims dynamics into actionable insight
• Drive cross-line collaboration (property, liability, SDI, professional liability) to deliver integrated solutions
• Support innovation through analytics, structured claim strategies, and program design enhancements

How this opportunity is different

This position is not a traditional broking or claims role—it represents a strategic leadership opportunity within RISC, where impact is defined by:

• Shaping claims and resolution strategy, not just responding to claims
• Influencing program design and coverage architecture before risk attaches
• Operating as a senior relationship leaderfor high-profile, complex clients
• Bringing to bear multi-line expertise (property, liability, defect, Builder's Risk) to solve complex problems
• Serving as a core differentiator in Aon's go-to-market strategy for construction clients

This role is central to how Aon wins new business, deepens client relationships, and delivers industry-leading outcomes in Construction & Infrastructure.

Skills and experience that will lead to success

• 7+ years of commercial insurance experience with a focus on complex construction, multi-line claims, or coverage advisory
• Experience supporting large-scale or complex projects (e.g., infrastructure, data centers, major developments) preferred
• Experience with claims strategy, coverage analysis, or claims advocacy strongly preferred
• Deep expertise in Construction Defect, Coverage Analysis, and General Liability
• Strong command of Builder's Risk exposures and claims (including DSU and soft costs)
• Proven ability to develop and complete claims resolution strategies across multi-line exposures
• Advanced understanding of coverage interpretation, loss drivers, and policy response in complex construction environments
• Experience with risk transfer strategies and contract analysis
• Strong capabilities in litigation management and coordination with counsel
• Consistent track record in claim management and large loss oversight
• Experience supporting the development and insurance structuring

Education

• Bachelor's degree in business, finance, or related field (or equivalent experience)
• Property & Casualty license required (or willingness to obtain within 120 days)

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $162,500 - $250,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

The actual salary may vary for applicants in a different geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

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